Privacy Policy

Last updated: July 2026

Brightway Co-Living (“we”, “us”, “our”), a Brightway Group initiative operated by [Legal entity name] (ABN [00 000 000 000]), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or providing us with your personal information, you consent to the practices described in this policy.

The information we collect

The personal information we collect may include:

• Your name, email address and phone number;
• Your preferred location and whether you are enquiring as a resident or an employer;
• Information you choose to share in an enquiry, application or message (for example, a little about yourself and what community means to you);
• Records of your communications and enquiries with us; and
• Technical information such as your IP address, browser type, device information and how you use our website, collected automatically through cookies and analytics tools.

How we collect your information

We collect personal information directly from you when you complete an enquiry or registration form, email us, call us, or otherwise interact with us. We also collect some information automatically when you visit our website, through cookies and similar technologies.

Why we collect and use your information

We use your personal information to:

• Respond to your enquiry and provide information about our communities;
• Manage registrations of interest, tours and applications;
• Communicate with you about availability, updates and events (where you have opted in);
• Operate, improve and personalise our website; and
• Meet our legal and regulatory obligations.

Cookies and analytics

Our website uses cookies and analytics tools (which may include Google Analytics and the Meta/Facebook Pixel) to understand how visitors use our site and to improve your experience. You can disable cookies through your browser settings, though some parts of the site may not function as intended. You can also opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.

Who we share your information with

We do not sell your personal information. We may share it with:

• Related entities within the Brightway Group, where relevant to your enquiry;
• Trusted third-party service providers who help us operate our business — for example website hosting, customer relationship management, email delivery and analytics providers; and
• Government bodies, regulators or others where required or authorised by law.

We require our service providers to handle your personal information consistently with this policy and applicable privacy law.

Overseas disclosure

Some of our service providers may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the Australian Privacy Principles.

Direct marketing

We may send you information about our communities and related updates where you have consented to receive it. You can opt out at any time by using the unsubscribe link in our emails or by contacting us using the details below.

How we protect your information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

How long we keep your information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law, after which we take reasonable steps to securely destroy or de-identify it.

Accessing and correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, please contact us using the details below. We will respond within a reasonable period.

Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us first using the details below so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.

Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the “Last updated” date reflecting the most recent changes.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Brightway Co-Living
Email: info@brightwaycoliving.com.au
Phone: 1300 113 133
[Postal address, if applicable]